About Garland Alexander LMT, GT, CPT owner/sports therapist #130397

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Please arrive 10 minutes early to fill out your initial intake form if it is your first visit, or to sit and relax before your appointment. Arriving late to your appointment will usually mean that your appointment length will be reduced by the amount of time you were tardy. While we will do our best to give you the full session time, there may be another client after you, and we may be unable to extend your appointment if you are late. 

If you must cancel or reschedule your appointment for any reason, please do so with 24 hours or more notice. Cancellations made within 24 hours of your appointment will result in a full charge. Please be aware that this policy also applies to appointments secured with a gift certificate. Same-day cancellation or no-shows will forfeit the value of the gift certificate.

 In the absence of a state law holding otherwise, you must be over the age of 14 to receive a massage. If under the age of 18, we do ask for a parent/guardian signature allowing minor to receive our services are being performed. Any minor between the ages 14-17 requires that the parent remain on the premises while services are being performed. 

I accept payment for services or gift cards in cash or with any Visa, Master Card, American Express or Discover card. If you want to prepay for a service for someone, you can either purchase an instant gift certificate or give us your card information to keep on file to charge when they come in. A credit card or valid gift card is required to reserve an appointment, but a different card or cash may be used at checkout.

Gratuity, or tipping, is a customary practice that should reflect a client’s satisfaction with their service. If you feel you received excellent service, an additional 15-20% of the service value is a good guideline. However, if the added expense of providing gratuity is a financial burden to you, we would much rather see you again than overextend your budget. 

Getting a massage on a regular basis is one of the healthiest things you can do for yourself. 

 Your monthly membership dues will be charged on the same day each month as the day originally purchased. Membership gives you one massage per month at the stated rate. An unused session will rollover to the next month until it has gone unused for one year, at which time the value is forfeited. You must use all of your accrued sessions before canceling membership or you will lose unused sessions. You may cancel your membership without penalty by giving at least two days notice before your scheduled charge. There is not a long-term time commitment as with many other massage memberships. You may upgrade to a longer session by paying the difference. Also, enjoy additional services throughout the month at our low member rates including gift card purchases for family and friends.