Contact & FAQ

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Premium offsite mobile massages must be requested directly with our staff via email or telephone. If you haven't received confirmation of your appointment, it means your booking is not yet scheduled.

To hold a reservation, you must provide a valid credit card. Most Treatment Sessions are paid in advance. This applies even if you intend to pay with a gift certificate. We know that life can be busy and full of the unexpected, so if you must cancel your treatment, please provide at least 24 hours notice.

Should you not arrive for your scheduled reservation, or cancel within the 24-hour period prior to your reservation, you will be charged half of the treatment price of services provided.

For any Treatment Session that had not been paid in advance, should you not arrive for your scheduled reservation or if you cancel with less than a 24-hours notice you will be charged a flat fee of $75.00. This fee is applicable to all Treatment Sessions

PreBodyworks accepts MasterCard, Visa, American Express, Discover, Apply Pay, Google Pay, and cash (cash policy varies by location & is listed below). 

• FSA - FLEX SAVINGS ACCOUNTS 
• HSA - HEALTH SAVINGS ACOUNT

PreBodyworks  does not accept personal checks.

During a sports massage therapy session, you can expect to be asked about your medical history, current physical activity, and any areas of concern. You will then be asked to lie on a massage table or mat while the therapist uses various techniques to address your needs. The therapist may use firm pressure, stretching, and other techniques to release muscle tension and improve mobility.

Sports massage therapy can be uncomfortable at times, but it should not be painful. The therapist will work within your comfort level and communicate with you throughout the session to ensure that you are not experiencing any undue discomfort.

The length of a sports massage therapy session can vary depending on your individual needs and goals. Sessions typically range from 30 minutes to 90 minutes.

Teenagers ages 15 to 17 may receive treatment with a parental consent and present during the session. Clients are required to wear underwear and athletic attire during session. For the safety and comfort of our clients and staff: the client must be accompanied by another adult if waiting in the outer lobby area. 

Children ages 17 and under must have a parent or guardian in the facility throughout the duration of their treatment. The client and the parent/guardian must also provide written consent before any services commence.